Reference

Privacy Policy for Your Indonesia Account

Your roma777 account privacy is built around four records you can recognize: login details, device sessions, cookies, and DANA, OVO, GoPay or QRIS payment traces.

DANA data useOVO payment tracesGoPay account checksQRIS session records
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roma777 Privacy Policy for Your Indonesia Account
CONTACT PATHS

Contact Us About Privacy Policy

Privacy requests work faster when you contact us from the account you use. Our chat team is available 10:00-02:00 WIB, and email stays open for cases that need attachments or a written…

Live chat privacy help Live chat is staffed 10:00-02:00 WIB for privacy questions. Send your account name, registered phone number, and the wallet rail involved; we use those details only to locate the right record and reply.
Email request trail Email support at [email protected] when you need a written trail. Include the date, device type, and whether the request concerns DANA, OVO, GoPay, QRIS, cookies, or account login data.
Account menu check From mobile browser, go to Account > Profile > Security after login and check your saved phone number before you ask us to update it; that step helps us avoid changing the wrong account record.
ACCOUNT CARE

How We Handle Your Data Requests

Your Privacy Policy rights are handled through account steps we can verify, not vague promises.

Account data

We collect the account name, phone number, password hash, and login status needed to keep your profile reachable. We do not ask for extra identity data inside chat unless a privacy request requires matching.

Payment records

For DANA, OVO, GoPay and QRIS, we keep transaction references, timestamps, and wallet labels so your balance can be matched and payment queries can be traced without exposing full wallet access.

Device cookies

Cookies help remember language, session status, and fraud alerts on the same phone. You can clear browser data any time, but we may ask you to log in again after clearing.

Security steps

On mobile, open Account > Profile > Security to change your password and check recent session details. If a session looks unfamiliar, contact chat first before adding more wallet activity.

Retention window

We keep account and payment records only as long as needed for wallet matching, dispute handling, and legal requests where local law permits, then we restrict or remove data from active systems.

Change request

Ask us to correct your phone number, wallet label, or cookie preference through chat or email. We may verify two account signals before a change appears, usually within one support shift.

Privacy Policy Questions You Ask

These answers focus only on our Privacy Policy and how it affects your account, wallet records, cookies, and contact choices. If your question involves a payment trace, include the rail name—DANA, OVO, GoPay, or QRIS—so we can separate privacy handling from balance support. Access to some records depends on local law.

We collect what lets your account work: registered phone number, username, login session, wallet rail chosen, transaction reference, and cookie state. We avoid asking for extra data in chat unless it is needed to match your request.

Full wallet access is not stored by us. For DANA, OVO, GoPay and QRIS, we keep payment rail names, references, status, and time stamps so credits, reversals, and payout checks can be traced.

You can ask by live chat or [email protected]. We check your account signals first, then remove or restrict data that is no longer needed for payment records, account security, or requests allowed where local law permits.

Cookies keep you signed in, remember display choices, and help us spot repeated failed logins. If you block them, the lobby may still open, but account pages may ask you to sign in again.

Yes. Ask support for a privacy copy and state the account name, registered phone, and date range. We prepare readable data from account, device, cookie, and payment logs after matching your request.

Open Account > Profile, check the current phone field, then contact chat if it is wrong. We confirm a second account signal before updating it because phone access is tied to password resets.

We share limited data only when it is needed for payment processing, security screening, support tooling, or legal requests that apply to us. We do not sell your account, cookie, or wallet data.

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